Email Marketing Knowledge Base

  • Getting Started

    We'll walk you through building your first email in less than 5 minutes.

    • Quick Start Guide
    • Logging In
    • Adding Contacts
    • Creating New Email Campaigns
    • Adding Sign-Up Forms to Your Website
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  • Deliverability

    Maximize your chances of getting into the inbox.

    • Custom Domain Authentication using DKIM, DMARC, and SPF records
    • Do I need to publish an SPF and will it help with deliverability?
    • The Importance of Growing your Contact List Organically
    • Nurturing Subscribers Using a Welcome Campaign
    • Why is my email going to Spam?
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  • Account Profile

    The upper right menu in the app

    • Account Settings
    • Upgrade Plan
    • Invoices
    • Billing Info
    • Request Template
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  • Automation Tools

    Automate your email marketing

    • Triggered Emails
    • Auto Senders (Auto Response) Campaigns
    • Birthday, Anniversary, and Date-based automation
    • Editing a Triggered Email
    • Updating Email Content in an Auto-Sender Campaign
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  • Email Campaigns

    Think of your Email Campaigns as a folder that you group together similar emails.

    • Email Campaigns Overview
    • Email Publisher
    • Setting Up A/B Split Testing
    • Archived Email Campaigns
    • E - Cards
    • Email Queue
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  • Email Contacts

    Contacts are the recipients of your email marketing email campaigns.

    • Adding Contacts
    • List Management
    • Contacts Overview
    • View Contacts
    • Editing Contacts
    • Contact Search
    • Creating a Saved Search
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  • Reports

    Reports to help you measure the success of your email marketing program.

    • Reports Overview
    • Monthly Activity Report
    • Contact Activity Report
    • Complaints Report
    • Report Definitions
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  • Account

    Your home dashboard for the application. It is also the view you will first see when you login.

    • Custom Fields
    • Forms & Links
    • Template Library
    • Image and File Library
    • Integrations
    • Notifications
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  • Help & Support

    We're here to help, providing the human support when needed.

    • Introduction
    • Upgrading Your Plan
    • Purchasing Services or Support
    • Creating a Support Ticket
    • View Support Ticket
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  • Troubleshooting

    Everything you need to understand best practices and troubleshooting issues.

    • Why am I not receiving an email campaign?
    • Why am I not receiving an email test draft?
    • Why is my email going to Spam?
    • I forgot my password or username, what can I do?
    • I need to update my billing info, how can I do that?
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  • Frequently Asked Questions

    • Reports
    • Adding and Editing Tables
    • Email Campaigns
    • Contacts
    • My Account
    • General
    • Advanced
    • What is a good open rate?
    • What is the best way to organize my email campaigns?
    • How to add a video
    • How do I send an email to a single contact, outside of the email campaign publisher?
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  • Advanced Features

    Advanced features for those ready to try new things

    • Sub Users
    • Creating a Push Campaign
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